Help & Support
Need help? Email support@stickerpi.com. Include a description, reproduction steps, your device and iOS version, and screenshots. Never send Apple or Google passwords or full payment details.
Frequently asked questions
Generation failed or remains in progress
Use a stable connection and the latest app version. Failures caused by a system error normally do not consume credits, or the credits are refunded automatically. If a task remains stuck, email us the approximate time and a screenshot.
Manage or cancel a subscription
For an in-app purchase, open iPhone or iPad Settings → Apple Account → Subscriptions → StickerPi. Use Restore Purchases in the app, and submit refund requests through Apple. For a website purchase, sign in on the website and choose Manage Subscription on the membership page to open Stripe’s customer portal. Contact support for refund requests.
Request account data or account deletion
Email support@stickerpi.com from your signed-in email address and state whether you want a copy of your account data or account deletion. Before deletion, cancel Apple subscriptions separately in your Apple Account; Stripe website subscriptions are scheduled to cancel at the end of the current billing period. We may request reasonable identity verification and handle personal data as described in the Privacy Policy.
Report or request a review of content
Email support@stickerpi.com with a screenshot, enough information to locate the content, and the reason for your request. For immediate danger, contact local emergency services.
Copyright or privacy requests
Use “Copyright Request” or “Privacy Request” in the email subject. Include enough information to locate the content and explain your request. We may request reasonable verification of your identity or rights.